Privacy Policy

The data controller responsible for your personal data is: Bazoco OÜ Harju maakond, Tallinn, Kesklinna linnaosa, Tornimäe tn 5, 10145, Estonia Email: [email protected] Phone: +372 6716 050 We are registered in Estonia and operate in accordance with the EU General Data Protection Regulation (GDPR) and applicable Estonian data protection laws.

We collect the following categories of personal data: **Information you provide directly:** - Contact form submissions (name, email, phone number, company, message) - Warranty registration data (name, email, phone, serial number, purchase date, distributor) - Distributor application data (company name, contact person, email, phone, country, experience) - Quote request information **Information collected automatically:** - IP address and approximate geographic location - Browser type and version - Device type and operating system - Pages visited, time spent, and navigation patterns - Referring website or source - Cookies and similar tracking technologies

We process your personal data based on the following legal grounds under GDPR Article 6: - **Consent (Art. 6(1)(a)):** For analytics cookies, marketing communications, and optional data processing - **Contract Performance (Art. 6(1)(b)):** To process your inquiries, warranty registrations, and distributor applications - **Legitimate Interest (Art. 6(1)(f)):** For website security, fraud prevention, and improving our services - **Legal Obligation (Art. 6(1)(c)):** To comply with applicable laws and regulations

We use the collected information for the following purposes: - Responding to your inquiries and providing customer support - Processing warranty registrations and service requests - Evaluating distributor applications - Sending relevant product information and updates (with your consent) - Analyzing website usage to improve our services - Ensuring website security and preventing fraud - Complying with legal obligations

Our website uses the following types of cookies: **Necessary Cookies:** Essential for website functionality. These cookies do not require consent and cannot be disabled. **Analytics Cookies:** Help us understand how visitors use our website. We use privacy-friendly analytics that do not track individual users across websites. **Functional Cookies:** Remember your preferences such as language selection and region. **Marketing Cookies:** Used to deliver relevant advertisements and measure campaign effectiveness. You can manage your cookie preferences at any time through the cookie settings banner or your browser settings.

We may share your personal data with: - **Service providers:** Hosting, email, analytics, and CRM providers who process data on our behalf - **Bazoco group companies:** Our international offices for fulfilling your requests - **Legal authorities:** When required by law or to protect our rights When transferring data outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) approved by the European Commission.

We retain your personal data only for as long as necessary to fulfill the purposes described in this policy: - Contact form submissions: 2 years from last interaction - Warranty registrations: Duration of warranty period plus 3 years - Distributor applications: 3 years from submission - Analytics data: 26 months - Cookie consent records: 12 months After the retention period, data is securely deleted or anonymized.

As a data subject, you have the following rights: - **Right of Access (Art. 15):** Request a copy of your personal data - **Right to Rectification (Art. 16):** Correct inaccurate or incomplete data - **Right to Erasure (Art. 17):** Request deletion of your personal data - **Right to Restriction (Art. 18):** Limit how we process your data - **Right to Data Portability (Art. 20):** Receive your data in a structured format - **Right to Object (Art. 21):** Object to processing based on legitimate interests - **Right to Withdraw Consent:** Withdraw consent at any time without affecting prior processing To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.

We implement appropriate technical and organizational measures to protect your personal data, including: - SSL/TLS encryption for data in transit - Secure server infrastructure with access controls - Regular security assessments and updates - Employee training on data protection - Incident response procedures

Our website and services are not directed at children under 16 years of age. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a child, please contact us immediately.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of significant changes by posting the updated policy on our website with a revised date.

If you have questions about this Privacy Policy or wish to exercise your rights, please contact: Bazoco OÜ — Data Protection Email: [email protected] Phone: +372 6716 050 Address: Harju maakond, Tallinn, Kesklinna linnaosa, Tornimäe tn 5, 10145, Estonia You also have the right to lodge a complaint with the Estonian Data Protection Inspectorate (Andmekaitse Inspektsioon) or your local supervisory authority.